Please follow these few steps to ensure that your return will be handled accurately and quickly: (Un-worn merchandise only please)
1. If you are unhappy with your order, we are happy to return or exchange any item within 30 days of delivery.
3. When we receive the Return Slip and the hat, we will process your return usually in 7 to 14 business days. Please do not send items back that are over 30 days of delivery.
4. If the hat has any kind of tag on it, removal of the tag will void any return. Do not remove any tags.In the same regard, any hat with size reducing tape adhered (stuck) to the interior of the sweatband is considered worn and NOT returnable.
5. Shipping charges are not refundable unless an error was made in shipping. No returns on Special Orders. We cannot accept returned hats if they have been worn or if they are damaged.
6. You are responsible for shipping the item(s) back to us. Please pack the hat carefully and insure the box through UPS. This allows us to help track the package if any problems occur. We are not responsible for hats damaged in shipping.
7. Make sure that the box that you return the hat in is in good, strong condition. If the box that we sent the hat to you in is now weak or damaged, please use a new box to return your hat in.
8. Christmas holiday season. All items purchased between November 11th and December 25th are exchangeable and returnable until January 25th. Due to heavy package volume, please allow extra time for your exchanges to be processed.
If you have further questions about our policy please call us at 1-888-999-HATS.
Return hats to:
Attn: Returns & Exchanges