At Hats in the Belfry, we hope to make your shopping
experience a positive one. We gladly accept returns of unworn
hats for refund or exchange within 21 days of
delivery. Many of our hats arrive with security and information
tags. Removal of these tags voids this return policy.
Full instructions for returns are included in each package. If
you have further questions about our policy please call us at 1-888-999-HATS.
If you are not happy with your purchase, please
follow these few steps to ensure that your return will be handled
accurately and quickly: (Un-worn merchandise only
please)
1.
Call 1-888-999-hats, Monday - Friday, 10am - 4pm EST,
and let our Customer Service Representative on duty know what the problem is.
2.
Our Customer Service Representative will give you a "Return
Authorization Number." Please write this number on the
Return Slip included and send the Return
Slipback with the hat being returned.
3. When we receive
the Return Slip and the hat, we will process your return usually in fourteen to twenty-one business days.
4. If
the hat has any kind of tag on it, removal of
the tag will void any return. Do not remove any tags.
5. Please do not
return any hat after 21 days of receiving the hat.
We cannot accept returned hats if they have been worn or if they
are damaged.
6.
Pack the hat carefully and insure the
box through UPS. This allows us to help track the package if any
problems occur. We are not responsible for hats damaged in
shipping .
7.
Shipping charges are not refundable. No returns
on Special Orders .
8.
Make sure that the box that you return the hat in is in
good, strong condition. If the box that we sent the hat
to you in is now weak or damaged, please use a new box to return
your hat in.
Return hats
to:
Attn: Returns & Exchanges
Hats in the Belfry
195 Green Street
Annapolis, MD
21401
