New policy, effective as of January 20, 2010.
If you are not happy with your purchase, please follow these few steps to ensure that your return will be handled accurately and quickly: (Un-worn merchandise only please)
1. Call 1-888-999-hats, Monday - Friday, 10am - 4pm EST, and let our Customer Service Representative on duty know what the problem is.
2. Our Customer Service Representative will give you a "Return Authorization Number." Please write this number on the Return Slip included and send the Return Slip back with the hat being returned.
3. When we receive the Return Slip and the hat, we will process your return usually in 7 to 14 business days.
the hat has any kind of tag on it, removal of
the tag will void any return. Do not remove any tags.
5. Please do not return any hat after 21 days of receiving the hat. We cannot accept returned hats if they have been worn or if they are damaged.
6. Pack the hat carefully and insure the box through UPS. This allows us to help track the package if any problems occur. We are not responsible for hats damaged in shipping.
7. Shipping charges are not refundable. No returns on Special Orders.
8. Make sure that the box that you return the hat in is in good, strong condition. If the box that we sent the hat to you in is now weak or damaged, please use a new box to return your hat in.
Attn: Returns & Exchanges
Hats in the Belfry
42 Hudson Street, Suite 104
Annapolis, MD 21401