Had to deduct one star for my (nice, not cheap, and beautifully made) hat being shoved into a small poly bag so that it was completely misshapen and creased upon arrival today. Still trying to reshape with a little warm ironing and steam. Otherwise a lovely hat. C’mon Belfry if a customer spends hard earned money on a quality cap please show you’re as classy as you seem and ship in a box.
Purchased 3 great hats from Hats in the Belfry, I had to send them back to get a smaller size, the customer service on this and the resend of the correct size hats was totally awesome. Definitely will order again from them.