I'm having trouble placing my order
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How long will it take to receive my order?
We make every effort to ship your hat(s) within 24 business hours of the receipt of your order. Some items may take longer. We will contact you by email if your order will be held up.
Most packages are shipped via UPS ground. This service will take 7-10 business days to deliver your package. We do offer Next Day Air and 2nd Day Air Service for an additional fee. Shipping fees are assessed depending on the hat (s) ordered and apply to continental USA addresses only. Additional fees may be assessed for shipping into Alaska, Hawaii, and US territories. If you have further questions please call us at 1-888-999-HATS.
Do you accept international orders?
Due to banking and postal restrictions, we are currently only able to ship to a limited number of foreign countries. If you place an order we will email you availability of shipping as well as shipping charges. The recipient is responsible for any customs charges or taxes.
Can I special order hats not shown on your web site?
Yes! Please email us requests for styles that you are looking for and we will send you pricing, a picture if possible, and availability. Some special orders may not be returnable. If this applies to your order we will let you know in advance.
Do you offer discounts for bulk orders?
Need a bunch of hats, or are you looking for that special one of a kind hat?
We would be happy to assist you in finding exactly what you're looking for. We give discounts for bulk ordering (generally 20 or more hats) and can find you hats that might not be featured on our site. We also do special orders for Kokin, Christine A. Moore, David Steele, Helen Kaminski, and hard to find designers. Please feel free to contact us via email or phone and we will do our best to find exactly what you are looking for quickly.
Be sure to check out our Bulk Order page to see more specific instructions and qualifications.
For Special Ordering: Please contact Megan (firstname.lastname@example.org) or 888-999-HATS (4287)