Your Customer Account

Customer Accounts

Your Hats in the Belfry account makes shopping easier from start to finish. Track orders, update shipping information, manage returns and exchanges, and revisit your favorite brimmed hats and caps all in one convenient place.

Password-Free Login

Getting started is simple. Just enter the email address you use when making purchases with Hats in the Belfry. We'll send a secure one-time passcode (OTP) directly to your inbox, allowing you to log in quickly and safely - no passwords to remember, reset, or manage.

What You Can Do

Track Your Orders

Stay informed every step of the way. Your account provides real-time updates on your order's progress, allowing you to easily track both order and shipping status from the moment your purchase is placed until it arrives at your door.

View important milestones, including:

  • Order Confirmed – Your order has been received and is being prepared for fulfillment.
  • Shipped – Your order is on its way, complete with tracking information and delivery updates.
  • Delivered – Confirmation that your package has arrived at its destination.

No need to search through old emails or tracking links. Simply log into your account to view the latest status, track your shipment, and stay updated on your order's journey.

Start Free Returns & Exchanges

We want you to be completely satisfied with your purchase. If your hat isn't quite the right fit, style, or color, you can initiate a return or exchange directly from your account in just a few clicks.

Our self-service returns and exchanges portal allows you to:

  • Start a return or exchange without contacting customer service.
  • Initiate exchanges for a different size, color, or style when available.
  • Generate return shipping instructions quickly and easily.
  • Track the progress of your return or exchange from submission to completion.
  • Receive updates throughout the process, so you always know what to expect.

Whether you're looking for a better fit or simply changed your mind, your account makes the process straightforward and convenient. No phone calls, no waiting for assistance - just a simple, customer friendly experience designed to get you back into the hat you love as quickly as possible.

Easy, Secure, and Made for You

Your account gives you quick access to the details that matter, without the hassle. Whether you’re tracking a new order, exchanging a hat, or returning to a favorite style, everything is simple, secure, and easy to manage.