Please follow these few steps to ensure that your return will be handled accurately and quickly: (Un-worn merchandise only please) Please do not send items back that are over 30 days of delivery.
1. If you are unhappy with your order, we are happy to return or exchange any item within 30 days of delivery.
(Gift purchases made between November 1st - December 15th will be able to return or exchange through January 15th.)
2. There is no need to call or email us before sending back your purchase. Simply fill out the form, and send it in with your purchase.
3. When we receive the Return Slip and the hat, we will process your return usually in 3 to 15 business days. A confirmation email will be sent once the return has been processed. Depending on the original form of payment, funds may not be immediately available.
4. If the hat has any kind of tag on it, removal of the tag will void any return.
5. We cannot accept returned hats if they have been worn or if they are damaged. In the same regard, any hat with size reducing tape adhered (stuck) to the interior of the sweatband is considered worn and NOT returnable.
6. Shipping charges are not refundable unless an error was made in shipping.
7. You are responsible for shipping the item(s) back to us. Please pack the hat carefully. If the box that we sent the hat to you in is now weak or damaged, please use a new box to return your hat in.
8. If your hat purchase included a Stetson or Borsalino hat box that must be returned with your hat
9. You may send your order back to us through the shipping carrier of your choice. We are not responsible for hats damaged in shipping.
If you have further questions about our policy please call us at 1-888-999-HATS.
Return hats to:
Attn: Returns & Exchanges
Hats in the Belfry
407 Headquarters Drive, Suite 6
Millersville, MD 21108
* All items marked as 'Final Sale' cannot be returned or exchanged for any reason. 'Final Sale' items will have their tags marked with a red line. Please do not return red lined 'Final Sale' items, we will not be responsible for return shipping back to you.
*Bulk orders may be subject to a restocking fee.
*All orders purchased on Amazon will have to be returned to Amazon. The best way to do this is through the 'My Orders' section on the Amazon app or website.