Please follow these few steps to ensure that your return will be handled accurately and quickly: (Un-worn merchandise only please)
1. If you are unhappy with your order, we are happy to return or exchange any item within 30 days of delivery.
*To accommodate the gift giving holiday season,the date which a return will be accepted for orders place between November 14- December 18 will extend to January 21.
2. There is no need to call or email us before sending back your purchase. Simply print and fill out this form, and send it in with your purchase.
3. When we receive the Return Slip and the hat, we will process your return usually in 3 to 5 business days. Please do not send items back that are over 30 days of delivery. (Please note that due to COVID-19 restrictions, that there will be a delay in processing returns. Please email us at Hats@hatsinthebelfry.com if you have any questions about the status of your return.)
4. If the hat has any kind of tag on it, removal of the tag will void any return. Do not remove any tags. In the same regard, any hat with size reducing tape adhered (stuck) to the interior of the sweatband is considered worn and NOT returnable.
5. Shipping charges are not refundable unless an error was made in shipping. No returns on Special Orders. We cannot accept returned hats if they have been worn or if they are damaged.
6. You are responsible for shipping the item(s) back to us. Please pack the hat carefully and insure the box. You may send your order back to us through the shipping carrier of your choice. We are not responsible for hats damaged in shipping.
7. Make sure that the box that you return the hat in is in good, strong condition. If the box that we sent the hat to you in is now weak or damaged, please use a new box to return your hat in.
If you have further questions about our policy please call us at 1-888-999-HATS.
Return hats to:
Attn: Returns & Exchanges
Hats in the Belfry
407 Headquarters Drive, Suite 6
Millersville, MD 21108
* All items marked as 'Final Sale' cannot be returned or exchanged for any reason. 'Final Sale' items will have their tags marked with a red line. Please do not return red lined 'Final Sale' items, we will not be responsible for return shipping back to you.